What should I do if the insurance company stops responding?
Samantha B. Cohn's Answer
Full Transcript
Below is an AI-generated transcript of the video answer.
Another day on the road driving to the office getting ready for depositions
tomorrow actually in Richmond so not having to head to the office. Another
chance to answer some more questions for you guys. Question that came in was what
do I do if the insurance company... my GPS I'm going home... what do I do if the
insurance company stops responding? Well if you have a valid claim with them they
really can't stop responding. That doesn't mean they're not communicative.
That doesn't mean they're gonna avoid answering you. That doesn't mean that
they're not gonna do what they can to not have to respond to you. However at
the end of the day you know you can do the simple usual tricks that we do. You
ask for a supervisor, schedule dates and times to talk. I would put things in
writing via email. There are in Virginia there's the the insurance bureau that
you can lodge a complaint with them if they're not being responsive. So there
are various avenues. Apparently I'm just gonna make every turn one making this
video. So there are various avenues that you can go down in order to try to
elicit a response from an insurance company. But at the end of the day you're
never gonna have more power than if you have an attorney representing you. And
the insurance companies know that we don't take silence as an answer and we
don't allow them to not be communicative. And we have our own our own tools and
tricks and to prompt responses and to go to movement on your claim. So it's
always beneficial to get an attorney involved as soon as possible. And quite
frankly you don't really want to deal with insurance companies anyways. They're
a pain. They're obstructionist. They're difficult. I mean it's their MO. They just
kind of wait you out and then make you settle for pennies because they're
taking so long. So there are various things you can do on your own but I
think the strongest tool in your toolbox is getting a good attorney on your side.