What should I do if the insurance company stops responding?

00:00 Another day on the road driving to the office getting ready for depositions

00:08 tomorrow actually in Richmond so not having to head to the office. Another

00:13 chance to answer some more questions for you guys. Question that came in was what

00:19 do I do if the insurance company... my GPS I'm going home... what do I do if the

00:27 insurance company stops responding? Well if you have a valid claim with them they

00:33 really can't stop responding. That doesn't mean they're not communicative.

00:39 That doesn't mean they're gonna avoid answering you. That doesn't mean that

00:42 they're not gonna do what they can to not have to respond to you. However at

00:47 the end of the day you know you can do the simple usual tricks that we do. You

00:51 ask for a supervisor, schedule dates and times to talk. I would put things in

00:57 writing via email. There are in Virginia there's the the insurance bureau that

01:10 you can lodge a complaint with them if they're not being responsive. So there

01:16 are various avenues. Apparently I'm just gonna make every turn one making this

01:22 video. So there are various avenues that you can go down in order to try to

01:31 elicit a response from an insurance company. But at the end of the day you're

01:37 never gonna have more power than if you have an attorney representing you. And

01:41 the insurance companies know that we don't take silence as an answer and we

01:49 don't allow them to not be communicative. And we have our own our own tools and

01:54 tricks and to prompt responses and to go to movement on your claim. So it's

02:01 always beneficial to get an attorney involved as soon as possible. And quite

02:06 frankly you don't really want to deal with insurance companies anyways. They're

02:10 a pain. They're obstructionist. They're difficult. I mean it's their MO. They just

02:16 kind of wait you out and then make you settle for pennies because they're

02:21 taking so long. So there are various things you can do on your own but I

02:27 think the strongest tool in your toolbox is getting a good attorney on your side.