Mediation can be a great option for resolving your ICBC claim. The goal of mediation is to bring the parties together—including an ICBC representative—to discuss the issues and try to reach settlement, with the guidance of a neutral mediator. Traditionally, “bringing the parties together” meant that everyone was physically in the same room. The technology for virtual mediation has existed for some time, but many ICBC claim lawyers were concerned that the mediation process would lose its effectiveness if not done face-to-face. The COVID-19 pandemic forced parties to embrace the use of technology and may have forever changed the way personal injury claims are handled.
We have been using virtual mediations on an increasing number of personal injury claims throughout the year and we have been impressed with the results. Online mediation works and can be just as effective as traditional mediation. In fact, the way mediations run may be forever changed, as online mediation offers some great benefits. For example, online mediation can be less intimidating, allowing an accident victim to do the mediation in the comfort of their own home with loved ones close by, rather than having to go to an unfamiliar office and sit face-to-face with strangers dressed in suits.
Given the current climate and the need to physically distance, increasingly lawyers are turning to virtual mediations (rather than in person) to try and settle ICBC claims. Here are some key parts of the virtual mediation process:
Surrey/Delta, Vancouver, Burnaby and Abbotsford office appointments are available, as are virtual appointments over Zoom, if you have questions about virtual mediation & ICBC claims. Cathy Rizzo has considerable experience handling all types of ICBC claims.
Associate at Simpson, Thomas & Associates